Urrrrgh. More computer trouble. Something has arrived on my system which evaded Norton and now every so often I get Internet Explorer pop-ups when surfing, even though I use Firefox and have the pop-ups blocker set to maximum.
Norton can warn me about attacks it is blocking, but it can't prevent pop-ups nor find the source of the problem when I scan the computer. The pop-ups are occasional, apparently harmless and easy to cancel but I'd rather not have them.
Yesterday I spent nearly seven hours on live chat with Norton's techies in India, who took remote control of my computer and did all sorts of work on it to try to get rid of the pop-ups. No luck. They promised to ring me back at 12 midday today, and it's now 12.30. I paid £70 for this expert, reliable help too...
I've been advised against a system restore but it may be my only option now.